repair order jacket should be used on every job. Record all information on the front of the jacket, as well as any special promises to the customer, when the job is sold.

1. Pass the jacket to the person in charge of ordering parts and fill in the following sections:

  • Vendor information section
  • When the parts were ordered, and by whom
  • Dealership where the parts were ordered
  • Expected date of arrival
  • Make a copy of every part's invoice
  • Keep all paperwork in the RO jacket

2. When all parts have arrived, the jacket goes to the person in charge of production.

  • Back side has additional space for notes
  • Record all phone calls to insurance companies or customers
  • Record supplement problems

3. Be sure to record information that:

  • May be needed when the job is finished
  • May be useful for computing the final bill
  • These items are recorded in the customer/insurance section
  • Note: record supplement information in red for easy reference

4. When the job is finished:

  • Compute the final bill in the lower right hand corner of the jacket
  • Make copies of all invoices and put them inside jacket
  • Make sure notes are complete
  • Final bill can now be computed easily!

5. After all money is collected:

  • File the jacket alphabetically by color label system
  • Make sure all invoices and paperwork is inside
  • Include copies of final bill & supplement, rental form, POA, etc.


 

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